They were running 30 minutes behind on exams but did not explain that, so we were just waiting and waiting. No apology. Both the eye doctor and sales rep were difficult to understand, as one mumbled and the other spoke extremely quickly. I could find no frames that were suitable, and no one offered to help. Others were getting the kind of help I was needing. This is not how you want to treat customers. I will pay a bit more to be treated with dignity and respect. Report review titled Service has declined as unsuitable.
Very thorough eye examination, everything cleaned before use, and extremely polite and helpful staff. I will visit again. Report review titled Surprisingly good as unsuitable. Arrived early for an eye test, but had to wait 35 minutes past my allotted time.
Queried this with desk staff, "it is because we have to clean down between clients". That's a known time, build it into the appointment system. But cannot fault the eye examiner, excellent. Report review titled Why have an appointment? Painful experience in the shop choosing glasses with Covid restrictions and rude staff. Lady who eventually dealt with my order however was nice.
Chose to had glasses delivered the following Friday. They then asked me to knock on the door and ask them for the glasses. Chased Specsavers again who eventually had them redelivered to the right address. However they were the wrong glasses. When I got there they made me stand in the rain for half an hour, kept asking my name and details over and over again before eventually sorting the glasses. Report review titled Bad service as unsuitable. Specsavers Specsavers.
Ratings and reviews Specsavers. Visited August Report review titled Absolute shambles as unsuitable. Visited August Report review titled Poor communication rectified by replacement upgraded lenses as unsuitable.
Visited June Report review titled Hearing aid as unsuitable. Visited June Report review titled No response to complaints as unsuitable. Visited May Report review titled Service has declined as unsuitable. Visited January Report review titled Surprisingly good as unsuitable. Review titled Why have an appointment?
Visited December Report review titled Why have an appointment? Visited November Report review titled Bad service as unsuitable. If a customer looks at the picture through polarising lenses with horizontal absorption axis, the obstruction is virtually eliminated, resulting in higher clarity of image. This simulates what happens when a driver uses polarising lenses in the car. The glare on the windscreen is eliminated, resulting in better visibility, which can improve driver safety. Most businesses use very similar technology.
We apologise if the benefits of the lenses were not properly explained in this case. The store staff will be undergoing more training to make sure they demonstrate and explain our lens options clearly to customers. Please update your payment details to keep enjoying your Irish Times subscription. Should have gone to physics class? Specsavers may be blinding you with bad science A physics lecturer questions an in-store demonstration the company uses Mon, Mar 26, , Updated: Mon, Mar 26, , Conor Pope.
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